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- Towards an information system for social value creationPublication . Nascimento, João; Barradas, Luís Cláudio; Martins, LuísPurpose: This research is scoped in the Project “VOLTO JÁ: PROGRAMA DE INTERCÂMBIO SÉNIOR” and objects the development of an Information System, which aims to support the social business model of the Project. Design/methodology/approach: This research is conceived according to the Design Science framework in Information Systems. The Design Cycle is concerned with the development of a software artefact and an instantiation that will operationalise the VOLTO JÁ Business Model in a real scenario of elderly mobility, aiming to assess the utility, efficiency and quality of the artefact in order to achieve the goals of the project. The design of the software artefact was guided by the Dynamic Systems Development Method framework. This work encompasses only the Business study, the functional model iteration, and implementation iteration. The Business study comprised the definition of the Business Process Model and the requirements management: (1) the requirement elicitation; (2) specification and (3) validation. The Information System being developed comprises a Web platform and a Mobile application, structured on a multi-layered architecture of six layers. The Web platform is being developed with the Yii framework 2.0. The PhoneGap and Nativescript frameworks are under consideration for the development of the Mobile application. Findings: The software artefact is already on the development stage. The proposed software architecture has already been validated and some of the business processes are already supported. Originality/value: As far as we know, there are no other similar projects to compare to. We might remotely compare our project to with Travel 2.0 systems, such as Booking.com. However, we are focused on a very specific target with peculiarities that these systems are not prepared to deal with. This attests to the relevance and uniqueness of our proposal.
- Volto Já - Programa de Intercâmbio Sénior:Projeto na Área do Turismo Social SéniorPublication . Bernardes De Oliveira, Sandra Margarida; Leal, Susana; Vivas, C.; Nascimento, João António Marujo do; Barradas, Luís Cláudio; São João, Ricardo; Passarinho, Aldo; Santos, Cristina; Amaral, Marta; Rodrigues, Ana; Ferreira, Maria ReginaO Volto Já pretende operacionalizar um programa de cooperação entre organizações de Economia Social que promova o intercâmbio de seniores institucionalizados, proporcionando lhes experiências culturais, turísticas e artísticas. Os seus principais objetivos são: (i) fomentar o envelhecimento ativo e melhorar a qualidade de vida (bem estar, satisfação com a vida, felicidade, etc.) dos seniores institucionalizados; (ii) desenvolver um modelo de negócio de turismo social dirigido aos seniores institucionalizados em lares ou centros de dia, na região do Alentejo; (iii) desenvolver uma plataforma informática que permita às instituições de Economia Social aderir ao programa de intercâmbio sénior, divulgar as experiências socioculturais oferecidas e estabelecer parcerias que efetivem o intercâmbio. A participação no Volto Já permite aos seniores: (a) terem acesso a experiências turísticas e culturais de elevada qualidade, demasiado dispendiosas se adquiridas individualmente; (b) expandirem o seu círculo social; (c) combaterem o isolamento social; (d) contactarem com a cultura e as tradições de outras regiões do país; (e) promoverem a estimulação cognitiva; (f) melhorarem a sua qualidade de vida; (g) contribuírem para práticas de consumo sustentáveis. Para as instituições de Economia Social, participar no projeto permite-lhes: (a) acederem a uma oferta de serviços diferenciada a baixo custo; (b) expandirem a sua rede de parceiros; (c) melhorarem o reconhecimento social; (d) fortalecerem a ligação à academia; (e) inovarem socialmente; (f) aumentarem o seu capital reputacional. O projeto é suportado por uma equipa multidisciplinar do Instituto Politécnico de Santarém e do Instituto Politécnico de Beja, com a colaboração da Santa Casa da Misericórdia de Santarém. Os outputs previstos são: (a) diversas parcerias entre a academia e as instituições de Economia Social; (b) um modelo de negócio de turismo social sénior; (c) realizar uma prova de conceito/teste piloto; (d) uma plataforma informática para dinamização do modelo de negócio; (e) uma conferência internacional.
- A medição do impacto do turismo social na qualidade de vida dos idosos:o caso do projeto Volto JáPublication . Leal, Susana; Bernardes De Oliveira, Sandra Margarida; Vivas, Carla; Barradas, Luís Cláudio; Nascimento, João António Marujo doIntrodução: O projeto Volto Já é um programa de intercâmbio sénior no âmbito do turismo social. Um dos seus objetivos (Oliveira et al., 2019) é melhorar a qualidade de vida dos idosos e promover o seu envelhecimento ativo (e.g., aumentar o bem-estar, a satisfação com a vida, a alegria, entre outros fatores). Objetivo: Esta investigação visa: (a) explorar a forma de como a qualidade de vida pode ser medida no contexto do referido projeto e (b) avaliar, para as medidas selecionadas, a evolução dos indicadores numa amostra de seniores que tenham participado em programas de turismo social. Metodologia: Desenvolveu-se um estudo quasi-experimental sem grupo de controlo numa amostra de 23 seniores (idade média de 78,6 anos, DP: 10,4). A medição do impacto do projeto Volto Já foi concretizada através das seguintes escalas: (a) qualidade de vida (Power, 2003); (b) satisfação com a vida (Diener, 1985); (c) item de felicidade; e (d) bem-estar emocional (European Social Survey, citado por Michaelson et al., 2009). Todas as medidas foram aplicadas antes e depois da participação dos seniores no programa de turismo social. Resultados: Os resultados antes e depois da participação no programa foram avaliados através do teste de Wilcoxon para amostras emparelhadas. Os resultados sugerem que apesar de se observar melhorias nos indicadores, não há diferenças estatisticamente significativas na qualidade de vida dos seniores (Z=139,0; p=0,68), na satisfação com a vida (Z=168.5; p=0,065) e na alegria (Z=112,5; p=0,775). Verifica-se, porém, uma diferença positiva, e estatisticamente significativa, no bem-estar emocional (Z=172,5; p=0,046). Conclusão: A participação dos idosos nas atividades de turismo social revelou um impacto positivo no seu bem-estar emocional. É provável que estas atividades contribuam para o desenvolvimento de emoções positivas que, por sua vez, contribuem para maior bem-estar emocional (Fredrickson & Joiner, 2002). As relações não significativas encontradas podem dever-se a: (a) curta duração da mobilidade, (b) aumento da consciência dos seniores, pela participação na experiência, aumentando a sua exigência quanto às escalas medidas. Relevância para a academia ou implicações nas políticas: A medição é fundamental para melhor compreender e gerir o impacto que a participação dos seniores em atividades turísticas tem nalguns aspetos da sua vida, em particular na sua qualidade de vida. Os resultados também podem contribuir para ajustar o modelo de negócio do projeto.
- A Social Business Model for Active Ageing:The Case of the Volto Já ProjectPublication . Bernardes De Oliveira, Sandra Margarida; Leal, Susana; Vivas, C.; Nascimento, João; Barradas, Luís Cláudio; Amaral, Marta; Rodrigues, Ana; São João, Ricardo; Santos, Cristina; Passarinho, Aldo; Ferreira, Maria ReginaThis paper presents the social business model of the VOLTO JÁ Project. The project aims to implement a senior social exchange programme in social economy organisations, seeking to promote tourism experiences for the elderly and highlighting active ageing. The business model is based on the sharing of resources to enhance the value proposition and will be supported by an information and communication technologies (ICT) platform. This research followed a two-phase data collection process. In the first phase, two focus groups were conducted with the participation of six social economy organisations (represented by their respective technical director) and ten academics. The goal in this phase was to understand the conditions they can offer and their willingness to have elderly people in the social exchange programme, and to develop key inputs for the social business model design. The model was built on the premise that the creation of social value is based on the sharing of existing resources. In the second phase, a third focus group was conducted with the participation of six social economy organisations (represented by ten professionals) and five academics. In this phase the aim was to validate the business model with relevant stakeholders.
- Documento de análise da plataforma de suporte ao modelo de negócio do Volto JáPublication . Nascimento, João António Marujo do; Barradas, Luís Cláudio; Martins, Luís; Leal, Susana; Vivas, C.; São João, Ricardo; Bernardes De Oliveira, Sandra Margarida
- Virtual Tourism Business Networks in Developing CountriesPublication . Barradas, Luís Cláudio; Ferreira, J. J. P.Since the rising of Computer and Information Technologies, that enterprises and organizations explore them to run their businesses, in order to explore new business opportunities, increase profits and decrease costs. Due several reasons, most of micro, small and medium enterprises located in remote communities, especially those located in developing countries, face a number of obstacles and difficulties due to their business structure and limited access to information and communication infrastructures. This paper presents the conclusive remarks of a master thesis that aims the development of a model for a virtual business network, bringing together tourism industry players located in remote communities, in order to provide them the opportunity to, at a low cost, join to the information society, explore new business opportunities and acquire global visibility. This virtual business network is fostered and relies on a JXTA P2P distributed e-marketplace model that seems to be an effective and alternative way to overtake the presented problem.
- Management, Technology and Tourism: Social Value CreationPublication . Leal, Susana; Nascimento, João António Marujo do; Vivas, Carla; Barradas, Luís Cláudio; Bernardes De Oliveira, Sandra MargaridaThe 1st International Conference on Management, Technology, and Tourism: Social Value Creation (ICOMTT2020), which took place on 6 and 7 of February, 2020, emerged as an outcome of the Volto Já Project - Senior Exchange Program, developed by Instituto Politécnico de Santarém, Instituto Politécnico de Beja, and Santa Casa da Misericórdia de Santarém. During those two days, the ICOMTT2020 provided an opportunity for national and international researchers, academics, experts, entrepreneurs, and community leaders, to exchange and share their experiences, results and deepen the debate on social value creation. Value creation is a cornerstone of corporate sustainability, but it is not enough. The challenges of the next decades require a change in the dominant paradigm for the creation of social value that is the guarantee of the regions' sustainability. This paradigm shift will be analysed and debated thoroughly according to the major areas of ICOMTT2020: Management, Technology, and Tourism. This e-book presents diverse articles, all outputs from the Volto Já project and ICOMTT2020. The first article, entitled Volto Já - Senior Exchange Program: From idea to implementation, aims to present the main outputs of the Volto Já project. In this article, the authors organize the results obtained in the project around the three areas, management, technology, and tourism, with special emphasis on the participation of 24 seniors and six social economy organizations in the test of senior exchanges. The second article, entitled The role of social tourism in the satisfaction of elderly customers: the case of the Volto Já project, seeks to capture the perceived value given by the elderly to participation in social tourism programmes, and the link between the social tourism experience and their satisfaction as customers of social welfare services. The third article, entitled Industry 4.0 and Knowledge Management practices, has as main objective to highlight the role of the technologies that support Industry 4.0 in facilitating the knowledge management process. The article outlines how Industry 4.0’s components are useful to overcome several stages of the process and improve the performance of the organization. The fourth article, entitled A systematic literature review of the quality of working life and employee outcomes, presents a systematic literature review regarding the consequences of quality of working life. The results show how a higher level of quality of life at work can improve several relevant employee outcomes at work. Organizational commitment was found to be the most relevant employee outcome. Other core outcomes are job satisfaction, turnover intention, and burnout. The fifth article, entitled Comparison of the level of disclosure of elements of statement of financial position of the PSI-20 entities, aims to analyse the levels of disclosure of the components of the statement of financial position following International Accounting Standard 1, through the compliance indices found for the companies of the Portuguese Stock Index (PSI 20). The sixth and final article, entitled Youth's education for social entrepreneurship: Outcomes and pitfalls of an applied project, aims to analyse the impact of an educational project aiming to create social value through governance mentoring. The project consisted of designing an original programme for the curricular unit “Citizenship and Development” and applied it to a Portuguese group of students enrolled in a school of basic education. Social value creation can be achieved in various ways, mainly by integrating contributions from different scientific areas, such as management, technology, and tourism. In this e-book three of the articles show how to increase social value through applied projects. In this context, the role of the Volto Já project is highlighted, not only for proposing a social business model, but also for contributing to active ageing, reducing social inequalities, and improving the quality of life of the elderly.
- Fostering Sustainability Competencies in Higher Education: a Multimodal Approach Through Time2Act@SD MOOCPublication . Loureiro, Ana; Leal, Susana; Bernardes De Oliveira, Sandra Margarida; Messias, Inês; Barradas, Luís Cláudio; Tekerek, Adem; Güzel, Alper; Piki, Andriani; Gonçalves, Catarina; Simons, Joke; Mongelli, Tito; Gelfgren, Veronica; Michiels, XanderThe Time2Act@SDG Erasmus+ project aims to give higher education institutions the know-how and expertise they need to tackle the Sustainable Development Goals (SDGs) head on. The project offers three MOOC on the environment, the economy, and social issues. They provide a comprehensive approach to sustainability education that aligns with the principles of Education for Sustainable Development (ESD). The MOOC use new and creative ways to teach, including interactive content, digital tools, and hands-on learning. This helps students to think critically, solve problems, communicate, and work together. This paper looks at how the MOOC are designed and taught to see how they help students at HEIs to develop the skills they need to achieve the SDGs.
- Volto Já – Senior Exchange Program: From Idea to ImplementationPublication . Bernardes De Oliveira, Sandra Margarida; Leal, Susana; Vivas, C.; Nascimento, João António Marujo do; Barradas, Luís Cláudio; São João, Ricardo; Ferreira, Maria Regina; Passarinho, Aldo; Rodrigues, Ana Isabel; Amaral, Marta Isabel Casteleiro; Santos, CristinaPurpose: The general aim of Volto Já was the operationalisation of a Social Senior Exchange Programme between Social Economy Organisations that promotes cultural, touristic, and artistic experiences. Volto Já developed a set of actions with a direct impact on seniors’ active ageing and social inclusion. The programme was developed between August 24, 2018 and February 23, 2021. This paper aims to present the main outputs of the programme. Method: The Volto Já is an applied project. To test it, a proof of concept was developed with the participation of six Social Economy Organisations and 24 elderly people. Findings: The main outputs of Volto Já were: (a) a social tourism business model in the Social Economy sector, for elderly people, notably those institutionalised in senior citizens’ homes or nursing homes; (b) the implementation of a business model through a network of Social Economy Organisations that guarantees the exchange of services in the Alentejo region; (c) the stimulation of active ageing and preventing social exclusion, and endorsing the social inclusion of the elderly in the Alentejo region; (d) the implementation of an ICT platform and a mobile application to manage the registration of Social Economy Organisations, which presents the offers of available exchange services, provides access to organisations and experiences in the senior social tourism area, specifically designed for Social Economy Organisations and their users; (e) the improvement of the quality of life of elderly people (e.g., well-being, life satisfaction, happiness, etc.). Originality/value: A community network was created to effectively address and prevent social exclusion and promote senior mobility, using social tourism and recreational activities as a facilitator. The proof of concept enabled the testing of the social business model and the acquisition of new insights into the process associated with senior exchanges.
- Trading agent competition for supply chain management:uma abordagem make-to-orderPublication . Barradas, Luís CláudioA negociação com clientes e fornecedores e o escalonamento da produção são componentes chave na gestão da cadeia de produção. Para responderem, e se adaptarem às exigências do mercado em constante mutação, as empresas recorrem às tecnologias da informação e comunicação para automatizar e otimizar os seus processos de negócio. Este trabalho descreve um agente autónomo, denominado TacM2O, para o jogo de Gestão de uma Cadeia de Produção da “Trading Agent Competition”. O agente desenvolvido rege-se por uma estratégia de produção make-to-order. São utilizadas funções de análise de mercado como ferramenta de suporte à decisão e adaptação às mutações de mercado. Os resultados obtidos, embora modestos, são encorajadores para futuros desenvolvimentos de melhoria da estratégia utilizada.
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