Livros e capítulos de livros_ESGTS
Permanent URI for this collection
Browse
Browsing Livros e capítulos de livros_ESGTS by Author "Bernardes De Oliveira, Sandra Margarida"
Now showing 1 - 7 of 7
Results Per Page
Sort Options
- Book of Abstracts of the 1st International Conference on Management, Technology and Tourism:Social Value Creation – ICOMTT2020Publication . Bernardes De Oliveira, Sandra Margarida; Leal, Susana; Vivas, C.; Barradas, Luís Cláudio; Nascimento, João; São João, Ricardo; Ferreira, Maria Regina; Passarinho, Aldo; Rodrigues, Ana; Santos, Cristina; Amaral, MartaThe 1st International Conference on Management, Technology, and Tourism: Social Value Creation (ICOMTT2020) emerges as an outcome of the Volto Já Project - Senior Exchange Program, developed by Polytechnic Institute of Santarém, Polytechnic Institute of Beja and Santa Casa da Misericórdia de Santarém. During the 6th and 7th of February 2020, at the School of Management and Technology of Santarém, Portugal, we celebrate and share the knowledge built on this close relationship. In these two special days, the ICOMTT2020 provides an opportunity for researchers, academics, national and international experts, entrepreneurs, and community leaders to exchange and share their experiences, results and deepen the debate on social value creation. Value creation is a pillar of corporate sustainability, but it is not enough! The challenges of the next decades require a change in the dominant paradigm for the creation of social value that is the guarantee of the regions' sustainability. This paradigm shift will be analysed and debated thoroughly according to the major areas of ICOMTT2020: Management, Technology, and Tourism.
- Índice de resultados em saúde aplicado a unidade de cuidados continuados integrados: O caso do projeto Care4ValuePublication . Leal, Susana; Bernardes De Oliveira, Sandra Margarida; Querido, Ana; Sargento, Ana; Carvalho, Henrique; Reis, Catarina; Maximiano, Marisa; Frederico, ManuelaUm dos objetivos do projeto Care4Value é avaliar os resultados em saúde de uma unidade de cuidados continuados integrados. Este estudo visa desenvolver e testar empiricamente um índice de resultados em saúde para ser utilizado no âmbito das condições clínicas, e será utilizado para avaliar os resultados numa perspetiva holística e medir os ganhos em saúde por euro gasto. Os dados obtidos através das escalas de Barthel, de Braden, de intensidade da dor, de avaliação nutricional, de Gijon, de esperança, de espiritualidade, de classificação da integridade cutânea, bem como do índice de comorbidade de Charlson, do mini exame do estado mental, do screening de depressão e da polifarmácia foram submetidos a análises fatoriais para o desenvolvimento do índice. O índice é composto por quatro fatores: saúde psicoespiritual e nutricional, saúde física, dor e comorbidade, e polifarmácia. Recorre-se, ainda, à análise hierárquica de clusters para estudar os resultados em saúde dos pacientes organizados em quatro grupos.
- Management, Technology and Tourism: Social Value CreationPublication . Leal, Susana; Nascimento, João António Marujo do; Vivas, Carla; Barradas, Luís Cláudio; Bernardes De Oliveira, Sandra MargaridaThe 1st International Conference on Management, Technology, and Tourism: Social Value Creation (ICOMTT2020), which took place on 6 and 7 of February, 2020, emerged as an outcome of the Volto Já Project - Senior Exchange Program, developed by Instituto Politécnico de Santarém, Instituto Politécnico de Beja, and Santa Casa da Misericórdia de Santarém. During those two days, the ICOMTT2020 provided an opportunity for national and international researchers, academics, experts, entrepreneurs, and community leaders, to exchange and share their experiences, results and deepen the debate on social value creation. Value creation is a cornerstone of corporate sustainability, but it is not enough. The challenges of the next decades require a change in the dominant paradigm for the creation of social value that is the guarantee of the regions' sustainability. This paradigm shift will be analysed and debated thoroughly according to the major areas of ICOMTT2020: Management, Technology, and Tourism. This e-book presents diverse articles, all outputs from the Volto Já project and ICOMTT2020. The first article, entitled Volto Já - Senior Exchange Program: From idea to implementation, aims to present the main outputs of the Volto Já project. In this article, the authors organize the results obtained in the project around the three areas, management, technology, and tourism, with special emphasis on the participation of 24 seniors and six social economy organizations in the test of senior exchanges. The second article, entitled The role of social tourism in the satisfaction of elderly customers: the case of the Volto Já project, seeks to capture the perceived value given by the elderly to participation in social tourism programmes, and the link between the social tourism experience and their satisfaction as customers of social welfare services. The third article, entitled Industry 4.0 and Knowledge Management practices, has as main objective to highlight the role of the technologies that support Industry 4.0 in facilitating the knowledge management process. The article outlines how Industry 4.0’s components are useful to overcome several stages of the process and improve the performance of the organization. The fourth article, entitled A systematic literature review of the quality of working life and employee outcomes, presents a systematic literature review regarding the consequences of quality of working life. The results show how a higher level of quality of life at work can improve several relevant employee outcomes at work. Organizational commitment was found to be the most relevant employee outcome. Other core outcomes are job satisfaction, turnover intention, and burnout. The fifth article, entitled Comparison of the level of disclosure of elements of statement of financial position of the PSI-20 entities, aims to analyse the levels of disclosure of the components of the statement of financial position following International Accounting Standard 1, through the compliance indices found for the companies of the Portuguese Stock Index (PSI 20). The sixth and final article, entitled Youth's education for social entrepreneurship: Outcomes and pitfalls of an applied project, aims to analyse the impact of an educational project aiming to create social value through governance mentoring. The project consisted of designing an original programme for the curricular unit “Citizenship and Development” and applied it to a Portuguese group of students enrolled in a school of basic education. Social value creation can be achieved in various ways, mainly by integrating contributions from different scientific areas, such as management, technology, and tourism. In this e-book three of the articles show how to increase social value through applied projects. In this context, the role of the Volto Já project is highlighted, not only for proposing a social business model, but also for contributing to active ageing, reducing social inequalities, and improving the quality of life of the elderly.
- A Social Business Model for Active Ageing:The Case of the Volto Já ProjectPublication . Bernardes De Oliveira, Sandra Margarida; Leal, Susana; Vivas, C.; Nascimento, João; Barradas, Luís Cláudio; Amaral, Marta; Rodrigues, Ana; São João, Ricardo; Santos, Cristina; Passarinho, Aldo; Ferreira, Maria ReginaThis paper presents the social business model of the VOLTO JÁ Project. The project aims to implement a senior social exchange programme in social economy organisations, seeking to promote tourism experiences for the elderly and highlighting active ageing. The business model is based on the sharing of resources to enhance the value proposition and will be supported by an information and communication technologies (ICT) platform. This research followed a two-phase data collection process. In the first phase, two focus groups were conducted with the participation of six social economy organisations (represented by their respective technical director) and ten academics. The goal in this phase was to understand the conditions they can offer and their willingness to have elderly people in the social exchange programme, and to develop key inputs for the social business model design. The model was built on the premise that the creation of social value is based on the sharing of existing resources. In the second phase, a third focus group was conducted with the participation of six social economy organisations (represented by ten professionals) and five academics. In this phase the aim was to validate the business model with relevant stakeholders.
- The role of social tourism in the satisfaction of elderly customers: The case of the Volto Já ProjectPublication . Mendonça, Eva; Leal, Susana; Bernardes De Oliveira, Sandra MargaridaPurpose: This research seeks to capture the perceived value given by the elderly to participation in social tourism programmes, and the link between the social tourism experience and their satisfaction as customers of social welfare services. It aims to: 1) study the interviewees’ perceptions of the specificities of the programmes; and 2) understand the relationship between the participation in social tourism activities and elderly customers’ satisfaction. Method: To this end, we used the Volto Já Project as the main source of information since it is a research project that implements a social business model through a network of Social Economy institutions where it promotes a senior exchange programme. Data is collected on the feedback from participants in the Volto Já Project’s social tourism activities. The study follows a qualitative design with data collected in semi-structured interviews. The sample is composed of 23 elderly people (14 females, 9 males, average age of 79). Content analysis procedures were used to examine the interviews. Findings: There is some evidence that participation in social tourism activities increases the users’ satisfaction with the organization as welfare service customers, although this satisfaction depends on corporate image. On the other hand, the satisfaction of participants in the Volta Já project was also influenced by factors other than this experience. Originality/value: This study allowed us to evaluate the experience of the social tourism programme and its effects on customers’ satisfaction with the organisation. The insights provided by this feedback bring novel topics to this evaluation, enriching both the current work and future studies.
- Volto Já - Programa de Intercâmbio Sénior:Projeto na Área do Turismo Social SéniorPublication . Bernardes De Oliveira, Sandra Margarida; Leal, Susana; Vivas, C.; Nascimento, João António Marujo do; Barradas, Luís Cláudio; São João, Ricardo; Passarinho, Aldo; Santos, Cristina; Amaral, Marta; Rodrigues, Ana; Ferreira, Maria ReginaO Volto Já pretende operacionalizar um programa de cooperação entre organizações de Economia Social que promova o intercâmbio de seniores institucionalizados, proporcionando lhes experiências culturais, turísticas e artísticas. Os seus principais objetivos são: (i) fomentar o envelhecimento ativo e melhorar a qualidade de vida (bem estar, satisfação com a vida, felicidade, etc.) dos seniores institucionalizados; (ii) desenvolver um modelo de negócio de turismo social dirigido aos seniores institucionalizados em lares ou centros de dia, na região do Alentejo; (iii) desenvolver uma plataforma informática que permita às instituições de Economia Social aderir ao programa de intercâmbio sénior, divulgar as experiências socioculturais oferecidas e estabelecer parcerias que efetivem o intercâmbio. A participação no Volto Já permite aos seniores: (a) terem acesso a experiências turísticas e culturais de elevada qualidade, demasiado dispendiosas se adquiridas individualmente; (b) expandirem o seu círculo social; (c) combaterem o isolamento social; (d) contactarem com a cultura e as tradições de outras regiões do país; (e) promoverem a estimulação cognitiva; (f) melhorarem a sua qualidade de vida; (g) contribuírem para práticas de consumo sustentáveis. Para as instituições de Economia Social, participar no projeto permite-lhes: (a) acederem a uma oferta de serviços diferenciada a baixo custo; (b) expandirem a sua rede de parceiros; (c) melhorarem o reconhecimento social; (d) fortalecerem a ligação à academia; (e) inovarem socialmente; (f) aumentarem o seu capital reputacional. O projeto é suportado por uma equipa multidisciplinar do Instituto Politécnico de Santarém e do Instituto Politécnico de Beja, com a colaboração da Santa Casa da Misericórdia de Santarém. Os outputs previstos são: (a) diversas parcerias entre a academia e as instituições de Economia Social; (b) um modelo de negócio de turismo social sénior; (c) realizar uma prova de conceito/teste piloto; (d) uma plataforma informática para dinamização do modelo de negócio; (e) uma conferência internacional.
- Volto Já – Senior Exchange Program: From Idea to ImplementationPublication . Bernardes De Oliveira, Sandra Margarida; Leal, Susana; Vivas, C.; Nascimento, João António Marujo do; Barradas, Luís Cláudio; São João, Ricardo; Ferreira, Maria Regina; Passarinho, Aldo; Rodrigues, Ana Isabel; Amaral, Marta Isabel Casteleiro; Santos, CristinaPurpose: The general aim of Volto Já was the operationalisation of a Social Senior Exchange Programme between Social Economy Organisations that promotes cultural, touristic, and artistic experiences. Volto Já developed a set of actions with a direct impact on seniors’ active ageing and social inclusion. The programme was developed between August 24, 2018 and February 23, 2021. This paper aims to present the main outputs of the programme. Method: The Volto Já is an applied project. To test it, a proof of concept was developed with the participation of six Social Economy Organisations and 24 elderly people. Findings: The main outputs of Volto Já were: (a) a social tourism business model in the Social Economy sector, for elderly people, notably those institutionalised in senior citizens’ homes or nursing homes; (b) the implementation of a business model through a network of Social Economy Organisations that guarantees the exchange of services in the Alentejo region; (c) the stimulation of active ageing and preventing social exclusion, and endorsing the social inclusion of the elderly in the Alentejo region; (d) the implementation of an ICT platform and a mobile application to manage the registration of Social Economy Organisations, which presents the offers of available exchange services, provides access to organisations and experiences in the senior social tourism area, specifically designed for Social Economy Organisations and their users; (e) the improvement of the quality of life of elderly people (e.g., well-being, life satisfaction, happiness, etc.). Originality/value: A community network was created to effectively address and prevent social exclusion and promote senior mobility, using social tourism and recreational activities as a facilitator. The proof of concept enabled the testing of the social business model and the acquisition of new insights into the process associated with senior exchanges.