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Publication
A systematic literature review of the quality of working life and employee outcomes
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| 2.44 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Purpose: The quality of working life (QWL) research field dates back to the 1970s and has grown considerably since that time. At an individual level, positive outcomes of QWL include reduced absenteeism, lower turnover, improved job satisfaction and improved individual productivity; however, few studies have systematically analyzed all the employee outcomes associated to QWL.
Method: The systematic literature review methodology is used herein with the aim of identifying the employee outcomes associated with the QWL construct. More specifically, the article explores research studies that have examined QWL and its consequences for individuals in a given organizational setting. Since our focus was to gain insights into the empirical investigation about QWL, we exclude studies with a primary focus on model development or testing measurement instruments. Extensive research was conducted using the PROQUEST and EBSCO databases. On both databases, the following terms were included: quality of life at work, work-related quality of life, quality of working life, working-life quality. Only the work-related consequences of QWL were considered. The search was limited to peer-reviewed articles published in the English language between 1970 and 2017.
Findings: The results show how a higher level of quality of life at work can improve several relevant employee outcomes at work.
Value: This work corroborates previous studies confirming the linkage between QWL and employee outcomes and organizational commitment was found to be the most relevant employee outcome. Other core outcomes are job satisfaction, turnover intention, and burnout. These findings are consistent with those of previous studies.
Description
Keywords
Consequences Outcomes Quality of working life Systematic literature review
Citation
Leal, S., Ruivo, P. & Morgado, S. (2021). A systematic literature review of the quality of working life and employee outcomes. In S. Leal., J. Nascimento, C. Vivas, L. Barradas, & S. Oliveira (Eds.), Management, Technology and Tourism: Social Value Creation (pp. 64-78). Santarém: Instituto Politécnico de Santarém. http://icomtt2020.ipsantarem.pt/ebook/