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- Care4Value:measuring value in health in integrated continuous care unitsPublication . Reis, Catarina Isabel Ferreira Viveiros Tavares dos; Maximiano, Marisa da Silva; Ferreira, Pedro Henrique Gaspar Cordeiro; Querido, Ana Isabel Fernandes; Sargento, Ana Lúcia Marto; Carvalho, Henrique Amado; Leal, Susana; Bernardes De Oliveira, Sandra MargaridaObjective: To develop a digital platform for optimizing data collection processes with medical scales and monitoring data for measuring value in health. Method: Using an investigative intervention methodology, a platform was developed including qualitative and quantitative approaches in three phases: focal groups were conducted by a multidisciplinary team of investigators and healthcare providers at the pilot study site, an Integrated Continuous Care Unit (UCCI); data from a sample of 21 UCCI users was analyzed as a pre-test to classify different levels of complexity; UCCI financial data and operational costs were collected and analyzed during the 21 users stay at the UCCI. The platform’s iteractive and incremental development allowed for the collection of as a form of improvement. Results: The platform includes three modules: a mobile application; a dashboard; and an import module. Data collected on the platform are centralized and shown on the dashboard. Data are collected using a mobile application and/or an import module to input data from existing medical systems. Conclusion: The mobile application is ready to be used by healthcare providers and caregivers. The dashboard shows users’ clinical follow-up and health gain data for monitoring.
- The role of social tourism in the satisfaction of elderly customers: The case of the Volto Já ProjectPublication . Mendonça, Eva; Leal, Susana; Bernardes De Oliveira, Sandra MargaridaPurpose: This research intends to capture the perceived value by the elderlies through the participation in social tourism programs, and the link between the social tourism experience and their satisfaction as customers of social welfare services. It aims to: 1) study the perceptions of the interviewees regarding the specificities of the programs; 2) understand the relationship between the participation in social tourism activities and elderly customers' satisfaction. Method: To accomplish our proposal we used the Volto Já Project as the main source of information since it’s a research project that implements a social business model through a network of Social Economy institutions and promotes a senior exchange program between these institutions. Data is collected from the participants of social tourism activities provided by Volto Já Project regarding their participation in such activities. The study follows a qualitative design with data collected by semi-structured interviews. The sample is composed by 23 elders (14 females, 9 males, average age of 79). The interviews were scrutinized with content analysis procedures. Findings: We have some evidence that participation in social tourism activities increases the satisfaction of the elderlies’ like a welfare service customer. However, satisfaction with the organization depends on corporate image and for those that link satisfaction with the services provided by the organization the participation in Volto Já experience does not interfere with elderly customer satisfaction. Originality/value: This study allowed us to evaluate the experience of the social tourism program and its effects on customer's satisfaction with the organization. Their very own perception brings unprogrammed topics for this evaluation, enriching our work and enabling its use as a plus for future research.
- Care4Value:medição de valor em saúde em Unidades de Cuidados Continuados IntegradosPublication . Reis, Catarina Isabel Ferreira Viveiros Tavares dos; Maximiano, Marisa da Silva; Ferreira, Pedro Henrique Gaspar Cordeiro; Querido, Ana Isabel Fernandes; Sargento, Ana Lúcia Marto; Carvalho, Henrique Amado; Leal, Susana; Bernardes De Oliveira, Sandra MargaridaObjetivo: Desenvolver uma plataforma digital para a otimização do processo de coleta de dados de escalas clínicas e monitoramento desses dados com vista à medição do valor em saúde. Métodos: Por meio de uma metodologia de investigação-ação, o desenvolvimento da plataforma incluiu abordagens qualitativas e quantitativas, em três fases: grupos focais com uma equipe multidisciplinar de investigadores e profi ssionais de saúde da UCCI do estudo-piloto; análise dos dados clínicos em formato de pré-teste de uma amostra de 21 usuários da UCCI para categorizar diferentes graus de complexidade; e, análise de informação fi nanceira, aos custos operacionais da UCCI, relativa ao momento de permanência dos mesmos 21 usuários. O desenvolvimento iterativo e incremental da plataforma permitiu coletar feedback dos usuários como forma de melhoria. Resultados: A plataforma inclui 3 módulos: aplicativo móvel; dashboard; e módulo de importação. A plataforma centraliza os dados coletados e disponibiliza-os por meio de um dashboard. Os dados são coletados por aplicativo móvel e/ou por um módulo de importação que consome dados de sistemas clínicos existentes. Conclusão: O aplicativo móvel está apto a ser utilizado por profi ssionais de saúde e cuidadores, e o dashboard apresenta informações de acompanhamento clínico dos usuários e monitoramento dos seus ganhos em saúde.
- Volto Já - Programa de Intercâmbio Sénior:Projeto na Área do Turismo Social SéniorPublication . Bernardes De Oliveira, Sandra Margarida; Leal, Susana; Vivas, C.; Nascimento, João António Marujo do; Barradas, Luís Cláudio; São João, Ricardo; Passarinho, Aldo; Santos, Cristina; Amaral, Marta; Rodrigues, Ana; Ferreira, Maria ReginaO Volto Já pretende operacionalizar um programa de cooperação entre organizações de Economia Social que promova o intercâmbio de seniores institucionalizados, proporcionando lhes experiências culturais, turísticas e artísticas. Os seus principais objetivos são: (i) fomentar o envelhecimento ativo e melhorar a qualidade de vida (bem estar, satisfação com a vida, felicidade, etc.) dos seniores institucionalizados; (ii) desenvolver um modelo de negócio de turismo social dirigido aos seniores institucionalizados em lares ou centros de dia, na região do Alentejo; (iii) desenvolver uma plataforma informática que permita às instituições de Economia Social aderir ao programa de intercâmbio sénior, divulgar as experiências socioculturais oferecidas e estabelecer parcerias que efetivem o intercâmbio. A participação no Volto Já permite aos seniores: (a) terem acesso a experiências turísticas e culturais de elevada qualidade, demasiado dispendiosas se adquiridas individualmente; (b) expandirem o seu círculo social; (c) combaterem o isolamento social; (d) contactarem com a cultura e as tradições de outras regiões do país; (e) promoverem a estimulação cognitiva; (f) melhorarem a sua qualidade de vida; (g) contribuírem para práticas de consumo sustentáveis. Para as instituições de Economia Social, participar no projeto permite-lhes: (a) acederem a uma oferta de serviços diferenciada a baixo custo; (b) expandirem a sua rede de parceiros; (c) melhorarem o reconhecimento social; (d) fortalecerem a ligação à academia; (e) inovarem socialmente; (f) aumentarem o seu capital reputacional. O projeto é suportado por uma equipa multidisciplinar do Instituto Politécnico de Santarém e do Instituto Politécnico de Beja, com a colaboração da Santa Casa da Misericórdia de Santarém. Os outputs previstos são: (a) diversas parcerias entre a academia e as instituições de Economia Social; (b) um modelo de negócio de turismo social sénior; (c) realizar uma prova de conceito/teste piloto; (d) uma plataforma informática para dinamização do modelo de negócio; (e) uma conferência internacional.
- How to measure the impact of participation in the Volto Já project on the seniors’ quality of life?Publication . Leal, Susana; Bernardes De Oliveira, Sandra Margarida; Vivas, C.; Mendonça, EvaPurpose: One of the aims of the Volto Já project (Oliveira et al., 2019) is to improve the quality of life of elderly people and active ageing (e.g., increasing well-being, life-satisfaction, happiness, between others). This research aims to explore the ways how that quality of life can be measured in the context of the aforementioned project. Design/methodology/approach: For measuring the impact in the quality of life of the seniors’ through the participation in the Volto Já project we used the following measures: (a) quality of life (Power, 2003), (b) satisfaction with life (Diener, 1985), (c) single item of happiness, (d) emotional well-being (European Social Survey, cited by Michaelson et al., 2009). As the control variables used: (a) the Katz index of independence in activities of daily living (Katz, 1963; Katz et al., 1070), and (b) satisfaction with the Volto Já activities. The measures were applied twice to seniors: before and after participating in the Volto Já activities. Findings: The impact of participation in the Volto Já project on the seniors’ quality of life will be measured by comparing the results of the above measures before and after participating in the Volto Já activities. It is aimed to measure the value of participating in such activities, namely assessing if there are benefits for the senior’s life. Originality/value: Measure is fundamental to better understand and manage the impact that the participation of seniors in touristic activities can have in their life and in variables that influence their quality of life.
- Social value creation:The example of the Volto Já projectPublication . Vivas, C.; Leal, Susana; Bernardes De Oliveira, Sandra MargaridaPurpose: The purpose of the study is to present the formulation process of the business model of the senior social exchange program – the Volto Já project – as a process of enhancing an innovative value proposition for social value creation. The Volto Já project intends to develop a senior social exchange programme for institutionalised seniors in the Alentejo region. Design/methodology/approach: The framework integrates Osterwalder and Pigneur’s Business Model Canvas and Kim and Mauborgne’s Blue Ocean Strategy (BOS), using Utility Map and Four Actions Framework tools (Erase-Raise-Reduce-Create). In this process, relevant stakeholders participated in sequential focus group sessions (social economy institutions’ managers, seniors’ assistants, social workers, academics, seniors). The optimization of the model was possible after the very first exchange programs, which allow us to adjust it with practical insights. Findings: Social innovation drivers and their strategic relevance were highlighted. The value proposition, embodied in the Volto Já Business Canvas, reflected two fundamental ideas: mobility and social tourism to seniors. The customization of cultural and touristic activities, considering the senior profile, was identified in two perspectives: i) to value and to foster heritage; ii) to promote active ageing. The key success factor is based on the sharing resources, supported by a network of partners of Social Economy entities, reinforced by an ICT platform. Originality/value: This work contributes to the business model formulation process in social projects by the integration of tools of different frameworks, in a new approach.
- Digital communication strategy for a social economy project supported by web platformPublication . Passarinho, Aldo; Santos, Cristina; Bernardes De Oliveira, Sandra Margarida; Leal, Susana; Rodrigues, Ana; Amaral, Marta; Santinhos, Joana; Diniz, AlicePurpose: This study aims to systematize key indicators considered in the communication strategy of the “Volto Já – Senior Exchange Program” project, according to its communication plan, comprising objectives, planned activities and contribution to validate a business model applied to the social economy sector. Recent studies indicate that the percentage of older adults using social networking technologies is increasing, stimulating research on "their use" and on their "communication behaviours". However, the literature states that it is necessary to distinguish between "social networks" and "social support", which are relevant for communication and the development of the web platform that aims to promote the mobility of older people. It is necessary to adapt messages and channels to the platform's objectives, seeking to respond to the "how" and "why" of communication options. Design/methodology/approach: The research took on an exploratory case study based on the "Volto Já" project, ensuring the validity of the research construct by adopting different sources of chained evidence. The literature review and empirical knowledge allowed the creation of quantitative data collection protocols which analysis ensured the reliability of the case study and its transferability. Findings and Value: A web-based service implementation, with a value proposition aimed at promoting a business model in the field of senior tourism, requires the study of the digital communication strategy appropriate to the growing involvement of the target audience in the service development. Adopting appropriate metrics to assess the effectiveness of digital communication strategy also provides data for the development and validation of the business model.
- A medição do impacto do turismo social na qualidade de vida dos idosos:o caso do projeto Volto JáPublication . Leal, Susana; Bernardes De Oliveira, Sandra Margarida; Vivas, Carla; Barradas, Luís Cláudio; Nascimento, João António Marujo doIntrodução: O projeto Volto Já é um programa de intercâmbio sénior no âmbito do turismo social. Um dos seus objetivos (Oliveira et al., 2019) é melhorar a qualidade de vida dos idosos e promover o seu envelhecimento ativo (e.g., aumentar o bem-estar, a satisfação com a vida, a alegria, entre outros fatores). Objetivo: Esta investigação visa: (a) explorar a forma de como a qualidade de vida pode ser medida no contexto do referido projeto e (b) avaliar, para as medidas selecionadas, a evolução dos indicadores numa amostra de seniores que tenham participado em programas de turismo social. Metodologia: Desenvolveu-se um estudo quasi-experimental sem grupo de controlo numa amostra de 23 seniores (idade média de 78,6 anos, DP: 10,4). A medição do impacto do projeto Volto Já foi concretizada através das seguintes escalas: (a) qualidade de vida (Power, 2003); (b) satisfação com a vida (Diener, 1985); (c) item de felicidade; e (d) bem-estar emocional (European Social Survey, citado por Michaelson et al., 2009). Todas as medidas foram aplicadas antes e depois da participação dos seniores no programa de turismo social. Resultados: Os resultados antes e depois da participação no programa foram avaliados através do teste de Wilcoxon para amostras emparelhadas. Os resultados sugerem que apesar de se observar melhorias nos indicadores, não há diferenças estatisticamente significativas na qualidade de vida dos seniores (Z=139,0; p=0,68), na satisfação com a vida (Z=168.5; p=0,065) e na alegria (Z=112,5; p=0,775). Verifica-se, porém, uma diferença positiva, e estatisticamente significativa, no bem-estar emocional (Z=172,5; p=0,046). Conclusão: A participação dos idosos nas atividades de turismo social revelou um impacto positivo no seu bem-estar emocional. É provável que estas atividades contribuam para o desenvolvimento de emoções positivas que, por sua vez, contribuem para maior bem-estar emocional (Fredrickson & Joiner, 2002). As relações não significativas encontradas podem dever-se a: (a) curta duração da mobilidade, (b) aumento da consciência dos seniores, pela participação na experiência, aumentando a sua exigência quanto às escalas medidas. Relevância para a academia ou implicações nas políticas: A medição é fundamental para melhor compreender e gerir o impacto que a participação dos seniores em atividades turísticas tem nalguns aspetos da sua vida, em particular na sua qualidade de vida. Os resultados também podem contribuir para ajustar o modelo de negócio do projeto.
- Management, Technology and Tourism: Social Value CreationPublication . Leal, Susana; Nascimento, João António Marujo do; Vivas, Carla; Barradas, Luís Cláudio; Bernardes De Oliveira, Sandra MargaridaThe 1st International Conference on Management, Technology, and Tourism: Social Value Creation (ICOMTT2020), which took place on 6 and 7 of February, 2020, emerged as an outcome of the Volto Já Project - Senior Exchange Program, developed by Instituto Politécnico de Santarém, Instituto Politécnico de Beja, and Santa Casa da Misericórdia de Santarém. During those two days, the ICOMTT2020 provided an opportunity for national and international researchers, academics, experts, entrepreneurs, and community leaders, to exchange and share their experiences, results and deepen the debate on social value creation. Value creation is a cornerstone of corporate sustainability, but it is not enough. The challenges of the next decades require a change in the dominant paradigm for the creation of social value that is the guarantee of the regions' sustainability. This paradigm shift will be analysed and debated thoroughly according to the major areas of ICOMTT2020: Management, Technology, and Tourism. This e-book presents diverse articles, all outputs from the Volto Já project and ICOMTT2020. The first article, entitled Volto Já - Senior Exchange Program: From idea to implementation, aims to present the main outputs of the Volto Já project. In this article, the authors organize the results obtained in the project around the three areas, management, technology, and tourism, with special emphasis on the participation of 24 seniors and six social economy organizations in the test of senior exchanges. The second article, entitled The role of social tourism in the satisfaction of elderly customers: the case of the Volto Já project, seeks to capture the perceived value given by the elderly to participation in social tourism programmes, and the link between the social tourism experience and their satisfaction as customers of social welfare services. The third article, entitled Industry 4.0 and Knowledge Management practices, has as main objective to highlight the role of the technologies that support Industry 4.0 in facilitating the knowledge management process. The article outlines how Industry 4.0’s components are useful to overcome several stages of the process and improve the performance of the organization. The fourth article, entitled A systematic literature review of the quality of working life and employee outcomes, presents a systematic literature review regarding the consequences of quality of working life. The results show how a higher level of quality of life at work can improve several relevant employee outcomes at work. Organizational commitment was found to be the most relevant employee outcome. Other core outcomes are job satisfaction, turnover intention, and burnout. The fifth article, entitled Comparison of the level of disclosure of elements of statement of financial position of the PSI-20 entities, aims to analyse the levels of disclosure of the components of the statement of financial position following International Accounting Standard 1, through the compliance indices found for the companies of the Portuguese Stock Index (PSI 20). The sixth and final article, entitled Youth's education for social entrepreneurship: Outcomes and pitfalls of an applied project, aims to analyse the impact of an educational project aiming to create social value through governance mentoring. The project consisted of designing an original programme for the curricular unit “Citizenship and Development” and applied it to a Portuguese group of students enrolled in a school of basic education. Social value creation can be achieved in various ways, mainly by integrating contributions from different scientific areas, such as management, technology, and tourism. In this e-book three of the articles show how to increase social value through applied projects. In this context, the role of the Volto Já project is highlighted, not only for proposing a social business model, but also for contributing to active ageing, reducing social inequalities, and improving the quality of life of the elderly.
- The role of social tourism in the satisfaction of elderly customers: The case of the Volto Já ProjectPublication . Mendonça, Eva; Leal, Susana; Bernardes De Oliveira, Sandra MargaridaPurpose: This research seeks to capture the perceived value given by the elderly to participation in social tourism programmes, and the link between the social tourism experience and their satisfaction as customers of social welfare services. It aims to: 1) study the interviewees’ perceptions of the specificities of the programmes; and 2) understand the relationship between the participation in social tourism activities and elderly customers’ satisfaction. Method: To this end, we used the Volto Já Project as the main source of information since it is a research project that implements a social business model through a network of Social Economy institutions where it promotes a senior exchange programme. Data is collected on the feedback from participants in the Volto Já Project’s social tourism activities. The study follows a qualitative design with data collected in semi-structured interviews. The sample is composed of 23 elderly people (14 females, 9 males, average age of 79). Content analysis procedures were used to examine the interviews. Findings: There is some evidence that participation in social tourism activities increases the users’ satisfaction with the organization as welfare service customers, although this satisfaction depends on corporate image. On the other hand, the satisfaction of participants in the Volta Já project was also influenced by factors other than this experience. Originality/value: This study allowed us to evaluate the experience of the social tourism programme and its effects on customers’ satisfaction with the organisation. The insights provided by this feedback bring novel topics to this evaluation, enriching both the current work and future studies.