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O mapeamento de processos em um Campus do Instituto Federal de Educação, Ciência e Tecnologia no Brasil: estudo de caso
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Abstract(s)
Esta pesquisa analisa o mapeamento de processos desenvolvida pela Comissão de
Mapeamento de Processos de Negócios (CMPN) em um Campus do Instituto Federal de
Educação, Ciência e Tecnologia, uma Instituição Pública de Ensino Superior (IPES) brasileira.
A partir de uma análise documental foi apresentado o histórico de iniciativas de gestão por
processos da reitoria e do Campus objeto de estudo. Sob a forma de estudo de caso foi
possível identificar, por meio de uma entrevista semiestruturada com os membros da CMPN,
as motivações, as expectativas, a metodologia e os principais desafios enfrentados na
implementação do mapeamento dos processos que até o encerramento deste trabalho se
encontrava em andamento. Por meio da aplicação de questionário com perguntas fechadas
foi possível aferir que na perceção dos gestores de ensino, pesquisa e extensão o
mapeamento de processos impacta positivamente na qualidade do ensino. O gerenciamento
de processos é uma abordagem que pode gerar maior eficiência na organização, no entanto,
percebe-se que as particularidades do setor público brasileiro criam barreiras para que as
iniciativas das IPES consigam atingir os fatores críticos de sucesso encontrados na literatura
necessitando de modelos próprios.
This research analyzes the mapping of processes developed by the Business Process Mapping Commission (CMPN) in a Campus of the Federal Institute of Education, Science and Technology, a Brazilian Public Institution of Higher Education (PIHE). The history of management initiatives by processes of the rectory and the Campus object of study. In the form of a case study, it was possible to identify, through a semi-structured interview with the members of the CMPN, the motivations, expectations, methodology and main challenges faced in the implementation of the mapping of processes that until the end of this work was in progress. Through the application of a questionnaire with closed questions, it was possible to verify that in the perception of teaching, research and extension managers, process mapping has a positive impact on the quality of teaching. Process management is an approach that can generate greater efficiency in the organization, however, it is clear that the particularities of the Brazilian public sector create barriers for IPES initiatives to achieve the critical success factors found in the literature, requiring their own models.
This research analyzes the mapping of processes developed by the Business Process Mapping Commission (CMPN) in a Campus of the Federal Institute of Education, Science and Technology, a Brazilian Public Institution of Higher Education (PIHE). The history of management initiatives by processes of the rectory and the Campus object of study. In the form of a case study, it was possible to identify, through a semi-structured interview with the members of the CMPN, the motivations, expectations, methodology and main challenges faced in the implementation of the mapping of processes that until the end of this work was in progress. Through the application of a questionnaire with closed questions, it was possible to verify that in the perception of teaching, research and extension managers, process mapping has a positive impact on the quality of teaching. Process management is an approach that can generate greater efficiency in the organization, however, it is clear that the particularities of the Brazilian public sector create barriers for IPES initiatives to achieve the critical success factors found in the literature, requiring their own models.
Description
Mestrado em Ciências da Educação/Administração Educacional
Keywords
gestão de processos mapeamento de processos qualidade do ensino instituição pública de ensino superior process management process mapping teaching quality public institution of higher education