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Effectiveness of internal marketing on employee performance in social economy organizations

dc.contributor.advisorJorge, Nuno
dc.contributor.authorElGaed, Mahmud Elhadi Ali
dc.date.accessioned2019-08-26T10:25:04Z
dc.date.available2019-08-26T10:25:04Z
dc.date.issued2019-07-08
dc.descriptionDissertação, Mestrado, Gestão de Organizações de Economia Social, Instituto Politécnico de Santarém, Escola Superior de Gestão e Tecnologia, 2019pt_PT
dc.description.abstractThis study focuses on and analyses internal marketing procedures, their impact on employee performance and, furthermore, which internal marketing concepts are used in non-profit organizations in Libya. Internal marketing in non-profit organizations has gained relevance in the past few decades, which made the study of internal marketing more popular amongst researchers and authors, particularly after the emergence of the knowledge of the role it plays in employee performance and its impact on beneficiary satisfaction. Due to the existing limited number of studies which take on the relations between the aforementioned variables as their focal point, which are all the more insufficient if Libya is placed as the region of study, the researcher aimed to address these concerns. This study has taken on internal marketing and employee performance from theoretical and practical aspects. In the practical aspect of the study, a sample of non-profit organizations was selected to study. A questionnaire form was delivered as the main source to collect data from employees who are working in two NGOs. Several conclusions arose through the results of this questionnaire: - There is a statistical relation between internal marketing and employee performance. - There is no statistical relation between dissemination of marketing information to employees and employee performance. Additionally, this study came with several recommendations to the non-profit organizations that were studied in this study sample.pt_PT
dc.description.versionN/Apt_PT
dc.identifier.citationElgaed, M. (2019).Effectiveness of internal marketing on employee performance in social economy organizations (Mestrado). Escola Superior de Gestão e Tecnologia, Santarém. Disponível na WWW em:<http://hdl.handle.net/10400.15/2706>pt_PT
dc.identifier.tid202278093
dc.identifier.urihttp://hdl.handle.net/10400.15/2706
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.subjectNGOpt_PT
dc.subjectNon-profit organizationspt_PT
dc.subjectEmployeespt_PT
dc.subjectPerformancept_PT
dc.subjectEmployees performancept_PT
dc.subjectInternal Marketingpt_PT
dc.subjectNon-profit sectorpt_PT
dc.subjectEmployee Performance Appraisalpt_PT
dc.subjectEmployee performance evaluationpt_PT
dc.subjectExternal Marketingpt_PT
dc.titleEffectiveness of internal marketing on employee performance in social economy organizationspt_PT
dc.typemaster thesis
dspace.entity.typePublication
oaire.citation.conferencePlaceSantarémpt_PT
rcaap.rightsopenAccesspt_PT
rcaap.typemasterThesispt_PT
thesis.degree.nameDissertação de Mestradopt_PT

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