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Publication
Perspetivas de estudantes internacionais dos Palop sobre o serviço de ação social numa instituição de ensino superior
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| 3.05 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Este projeto de natureza aplicada, inserido nas Ciências da Educação e Administração Educacional, tem como objetivo explorar o papel dos Serviços de Ação Social (SAS) numa Instituição de Ensino Superior Politécnico (IESP), focando-se no apoio aos estudantes internacionais, particularmente aqueles provenientes dos Países Africanos de Língua Oficial Portuguesa (PALOP). Realizou-se um diagnóstico situacional através de uma investigação de natureza mista – combinando abordagens qualitativas, quantitativas e exploratórias. O estudo identifica as principais áreas de apoio oferecidas pelos SAS, avalia suas características e eficácia, e analisa as estratégias de acolhimento utilizadas. Além disso, examina a relação entre essas ações de acolhimento e a perceção dos estudantes. A metodologia inclui a revisão de literatura específica, análise de normativas legais, e a análise de dados obtidos através de questionários aplicados a vinte e dois estudantes, além de uma entrevista com a Técnica Superior de Serviço Social e Coordenadora do setor de alojamento. Os resultados revelam a perceção dos envolvidos e permitem formular recomendações e sugestões de melhoria nas áreas com maiores disparidades. É importante realçar que os SAS visam apoiar a adaptação cultural dos estudantes ao novo ambiente académico, promover o desenvolvimento de competências sociais e contribuir para o sucesso escolar. Oferecem um suporte abrangente, incluindo atendimento psicológico, médico e orientação profissional. No entanto, constatou-se que nem todas as necessidades dos estudantes são plenamente atendidas. Embora a maioria reporte satisfação com os serviços oferecidos, foram identificados desafios significativos relacionados à adaptação cultural e à perceção dos conteúdos curriculares. Estas questões destacam áreas onde os SAS podem aprimorar seus esforços de apoio e acolhimento, visando melhor atender às necessidades dos estudantes internacionais dos PALOP. O trabalho buscou justamente identificar e propor melhorias para serem implementadas no futuro.
This applied project, situated within the fields of Education Sciences and Educational Administration, aims to explore the role of the Social Action Services (SAS) at a Polytechnic Institution of Higher Education (IESP), with a focus on supporting international students, particularly those from Portuguese-speaking African countries (PALOP). A situational diagnosis was conducted through mixed-method research that combines qualitative, quantitative, and exploratory approaches. The study identifies the main areas of support offered by the SAS, evaluates their characteristics and effectiveness, and analyzes the strategies used for welcoming students. Furthermore, it examines the relationship between these welcoming actions and students' perceptions. The methodology involves a review of specific literature, analysis of legal regulations, and data analysis from questionnaires administered to twenty-two students, in addition to an interview with the Senior Social Service Technician and Coordinator of the housing sector. The results reveal the perceptions of those involved and allow for the formulation of recommendations and suggestions for improvement in areas with the greatest disparities. It is important to emphasize that the SAS aims to support students' cultural adaptation to the new academic environment, promote the development of social skills, and contribute to academic success. They provide comprehensive support, including psychological, medical, and career guidance services. However, it was found that not all student needs are fully met. Although most students report satisfaction with the services offered, significant challenges were identified regarding cultural adaptation and the perception of curriculum content. These issues highlight areas where SAS can enhance their support and welcoming efforts to better meet the needs of international students from PALOP. This work specifically sought to identify and propose improvements for future implementation.
This applied project, situated within the fields of Education Sciences and Educational Administration, aims to explore the role of the Social Action Services (SAS) at a Polytechnic Institution of Higher Education (IESP), with a focus on supporting international students, particularly those from Portuguese-speaking African countries (PALOP). A situational diagnosis was conducted through mixed-method research that combines qualitative, quantitative, and exploratory approaches. The study identifies the main areas of support offered by the SAS, evaluates their characteristics and effectiveness, and analyzes the strategies used for welcoming students. Furthermore, it examines the relationship between these welcoming actions and students' perceptions. The methodology involves a review of specific literature, analysis of legal regulations, and data analysis from questionnaires administered to twenty-two students, in addition to an interview with the Senior Social Service Technician and Coordinator of the housing sector. The results reveal the perceptions of those involved and allow for the formulation of recommendations and suggestions for improvement in areas with the greatest disparities. It is important to emphasize that the SAS aims to support students' cultural adaptation to the new academic environment, promote the development of social skills, and contribute to academic success. They provide comprehensive support, including psychological, medical, and career guidance services. However, it was found that not all student needs are fully met. Although most students report satisfaction with the services offered, significant challenges were identified regarding cultural adaptation and the perception of curriculum content. These issues highlight areas where SAS can enhance their support and welcoming efforts to better meet the needs of international students from PALOP. This work specifically sought to identify and propose improvements for future implementation.
Description
Mestrado em Ciências da Educação/Administração Educacional
Keywords
administração escolar ação social ensino superior politécnico estudantes dos PALOP. school administration social action Polytechnic higher education PALOP students