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Liderança servidora e identificação organizacional:o papel das práticas de responsabilidade social interna
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Resumo(s)
O presente estudo investiga a relação entre a Liderança Servidora, a Responsabilidade Social Interna e a Identificação Organizacional, analisando se um estilo de liderança centrado no serviço aos outros e no desenvolvimento dos colaboradores está positivamente associado à identificação organizacional, bem como o papel mediador da responsabilidade social interna neste processo. A investigação baseia-se numa análise quantitativa, com recolha de dados com um inquérito por questionário, aplicado a colaboradores de diferentes setores.
Os resultados do modelo de mediação (Modelo 4 de Hayes) demonstraram que a Responsabilidade Social Interna atua como mediadora significativa na relação entre Liderança Servidora e Identificação Organizacional. Embora o efeito direto da Liderança Servidora sobre a Identificação Organizacional não tenha sido estatisticamente significativo, foi identificado um efeito indireto significativo (β = 0,09; IC 95% [0,003; 0,19]), indicando que a influência da liderança orientada ao serviço ocorre sobretudo por meio da promoção de práticas organizacionais socialmente responsáveis.
The present study investigates the relationship between Servant Leadership, Internal Corporate Social Responsibility and Organizational Identification, analyzing whether a leadership style focused on service to others and employee development is positively associated with organizational identification, as well as the mediating role of internal social responsibility in this process. The research is grounded in a quantitative analysis, with data collection facilitated through a questionnaire survey administered to employees from various departments. The findings of the mediation model (Hayes Model 4) demonstrated that Internal Corporate Social Responsibility functions as a substantial mediator in the relationship between Servant Leadership and Organizational Identification. While the direct impact of Servant Leadership on Organizational Identification was not statistically significant, a substantial indirect effect was identified (β = 0.09; 95% CI [0.003; 0.19]), suggesting that the influence of service-oriented leadership is predominantly facilitated by the promotion of socially responsible organizational practices.
The present study investigates the relationship between Servant Leadership, Internal Corporate Social Responsibility and Organizational Identification, analyzing whether a leadership style focused on service to others and employee development is positively associated with organizational identification, as well as the mediating role of internal social responsibility in this process. The research is grounded in a quantitative analysis, with data collection facilitated through a questionnaire survey administered to employees from various departments. The findings of the mediation model (Hayes Model 4) demonstrated that Internal Corporate Social Responsibility functions as a substantial mediator in the relationship between Servant Leadership and Organizational Identification. While the direct impact of Servant Leadership on Organizational Identification was not statistically significant, a substantial indirect effect was identified (β = 0.09; 95% CI [0.003; 0.19]), suggesting that the influence of service-oriented leadership is predominantly facilitated by the promotion of socially responsible organizational practices.
Descrição
Dissertação, Mestrado, Gestão, Especialização em Digital Business and Analytics, Instituto Politécnico de Santarém, Escola Superior de Gestão e Tecnologia, 2025
Palavras-chave
Liderança Servidora Responsabilidade Social das Empresas Responsabilidade Social Interna Identificação Organizacional Servant Leadership Corporate Social Responsibility CSR Internal Corporate Social Responsibility Organizational Identification
Contexto Educativo
Citação
Torres, J. (2025). Liderança servidora e identificação organizacional : o papel das práticas de responsabilidade social interna (Mestrado). Escola Superior de Gestão e Tecnologia, Santarém. Disponível na WWW em: <http://hdl.handle.net/10400.15/5901>