Publicação
Creation of value for business from the importance-performance analysis:the case of health clubs
| dc.contributor.author | Vieira, Elsa | |
| dc.contributor.author | Ferreira, João J. | |
| dc.contributor.author | São João, Ricardo | |
| dc.date.accessioned | 2019-10-01T10:08:23Z | |
| dc.date.available | 2019-10-01T10:08:23Z | |
| dc.date.issued | 2019 | |
| dc.description.abstract | The blue ocean strategy refers to how rebuilding the inputs that customers value in the designing of a new value curve fundamentally requires a four field of action structure: reduce, eliminate, create and raise. However, this does not propose a methodology to identify these fields of action. Hence, the purpose of this study is to present importance-performance analysis (IPA), as a support tool to identify these fields of action given their relevance and utility to managers. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.citation | Vieira, E., Ferreira, J. & São João, R. (2019). Creation of value for business from the importance-performance analysis : the case of health clubs. Measuring Business Excellence, 23 (2), 199-215. doi: 10.1108/MBE-09-2018-0076 | pt_PT |
| dc.identifier.doi | 10.1108/MBE-09-2018-0076 | pt_PT |
| dc.identifier.issn | 1368-3047 | |
| dc.identifier.uri | http://hdl.handle.net/10400.15/2725 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | Emerald | pt_PT |
| dc.relation.publisherversion | https://www.emerald.com/insight/content/doi/10.1108/MBE-09-2018-0076/full/html | pt_PT |
| dc.subject | Creation of value | pt_PT |
| dc.subject | Importance-performance analysis | pt_PT |
| dc.subject | Health clubs | pt_PT |
| dc.title | Creation of value for business from the importance-performance analysis:the case of health clubs | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.conferencePlace | United Kingdom | pt_PT |
| oaire.citation.endPage | 215 | pt_PT |
| oaire.citation.issue | 2 | pt_PT |
| oaire.citation.startPage | 199 | pt_PT |
| oaire.citation.title | Measuring Business Excellence | pt_PT |
| oaire.citation.volume | 23 | pt_PT |
| person.familyName | São João | |
| person.givenName | Ricardo | |
| person.identifier.ciencia-id | 8E1B-AFBF-E940 | |
| person.identifier.orcid | 0000-0003-3137-0891 | |
| rcaap.rights | closedAccess | pt_PT |
| rcaap.type | article | pt_PT |
| relation.isAuthorOfPublication | 7501922f-cbe1-4a1b-8bd6-21c777f269e2 | |
| relation.isAuthorOfPublication.latestForDiscovery | 7501922f-cbe1-4a1b-8bd6-21c777f269e2 |