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Creation of value for business from the importance-performance analysis:the case of health clubs

2019Journal article Restricted access
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dc.contributor.authorVieira, Elsa
dc.contributor.authorFerreira, João J.
dc.contributor.authorSão João, Ricardo
dc.date.accessioned2019-10-01T10:08:23Z
dc.date.available2019-10-01T10:08:23Z
dc.date.issued2019
dc.description.abstractThe blue ocean strategy refers to how rebuilding the inputs that customers value in the designing of a new value curve fundamentally requires a four field of action structure: reduce, eliminate, create and raise. However, this does not propose a methodology to identify these fields of action. Hence, the purpose of this study is to present importance-performance analysis (IPA), as a support tool to identify these fields of action given their relevance and utility to managers.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationVieira, E., Ferreira, J. & São João, R. (2019). Creation of value for business from the importance-performance analysis : the case of health clubs. Measuring Business Excellence, 23 (2), 199-215. doi: 10.1108/MBE-09-2018-0076pt_PT
dc.identifier.doi10.1108/MBE-09-2018-0076pt_PT
dc.identifier.issn1368-3047
dc.identifier.urihttp://hdl.handle.net/10400.15/2725
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherEmeraldpt_PT
dc.relation.publisherversionhttps://www.emerald.com/insight/content/doi/10.1108/MBE-09-2018-0076/full/htmlpt_PT
dc.subjectCreation of valuept_PT
dc.subjectImportance-performance analysispt_PT
dc.subjectHealth clubspt_PT
dc.titleCreation of value for business from the importance-performance analysis:the case of health clubspt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceUnited Kingdompt_PT
oaire.citation.endPage215pt_PT
oaire.citation.issue2pt_PT
oaire.citation.startPage199pt_PT
oaire.citation.titleMeasuring Business Excellencept_PT
oaire.citation.volume23pt_PT
person.familyNameSão João
person.givenNameRicardo
person.identifier.ciencia-id8E1B-AFBF-E940
person.identifier.orcid0000-0003-3137-0891
rcaap.rightsclosedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication7501922f-cbe1-4a1b-8bd6-21c777f269e2
relation.isAuthorOfPublication.latestForDiscovery7501922f-cbe1-4a1b-8bd6-21c777f269e2

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