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A SMART Platform for Mail Management

2016-01Journal article Open access
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dc.contributor.authorRaminhos, Ricardo
dc.contributor.authorCoutinho, Eduardo
dc.contributor.authorMiranda, Nuno
dc.contributor.authorBarbas, Maria Potes
dc.contributor.authorBranco, Paulo
dc.contributor.authorGonçalves, Teresa
dc.contributor.authorPalma, Gil
dc.date.accessioned2020-05-05T16:00:03Z
dc.date.available2020-05-05T16:00:03Z
dc.date.issued2016-01
dc.description.abstractEmail is a key communication format in a digital world, both for professional and/or personal usage. Exchanged messages (both human and automatically generated) have reached such a volume that processing them can be a great challenge for human users that try to do it on a daily basis and in an efficient manner. In fact, a significant amount of their time is spent searching and getting context information (normally historic information) in order to prepare a reply message or to take a decision/action, when compared to the actual time required for writing a reply. Therefore, it is of utmost importance for this process to use both automatic and semi-automatic mechanisms that allow to put email messages into context. Since context information is given, not only by historical email messages but also inferred from the relationship between contacts and/or organizations present in the messages, the existence of navigation mechanisms (and even exploration ones) between contacts and entities associated to email messages, is of fundamental importance. This is the main purpose of the SMART Mail prototype, which architecture, data visualization and exploration components and AI algorithms, are presented throughout this paper.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationRaminhos, R., Coutinho, E., Miranda, N., Barbas, M., Branco, P., Gonçalves, T., & Palma, G. (2016). SMART Mail - A SMART Platform for Mail Management. SCITEPRESS - Science and and Technology Publications.pt_PT
dc.identifier.doi10.5220/0005814503780387pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.15/2890
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherSCITEPRESS - Science and and Technology Publications.pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/pt_PT
dc.subjectSMART Mailpt_PT
dc.subjectanalyticspt_PT
dc.subjectvisualizationpt_PT
dc.subjectexploratory data analysispt_PT
dc.titleA SMART Platform for Mail Managementpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage387pt_PT
oaire.citation.startPage378pt_PT
oaire.citation.title18th International Conference on Enterprise Information Systemspt_PT
person.familyNamede Brito Lima Ferreira Coutinho
person.familyNameda Costa Potes Franco Barroso Santa Clara Barbas
person.familyNameBranco
person.givenNameEduardo Manuel
person.givenNameMaria
person.givenNamePaulo
person.identifier1H6T95IAAAAJ
person.identifiertll36NoAAAAJ&hl
person.identifier.ciencia-id981A-0B54-FE0B
person.identifier.ciencia-id0618-068A-FDB4
person.identifier.ciencia-id4E1F-6123-EB5F
person.identifier.orcid0000-0001-5234-1497
person.identifier.orcid0000-0001-8598-1650
person.identifier.orcid0000-0002-2502-5533
person.identifier.scopus-author-id13007931400
person.identifier.scopus-author-id57190343435
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication27c7952a-5c4c-4ea9-bb96-07c9ee458ee8
relation.isAuthorOfPublication345e7bdc-ea0a-4f93-acdd-4ab56f7085e6
relation.isAuthorOfPublication11338d49-5e0f-4466-875b-2eaf4fc8a3f4
relation.isAuthorOfPublication.latestForDiscovery27c7952a-5c4c-4ea9-bb96-07c9ee458ee8

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