Integrating Knowledge Management in a Business Strategy Process Operationalized using Process Management Approach

Sobreiro, Pedro; Vivas, C.; Claudino, Rui

Publication

Integrating Knowledge Management in a Business Strategy Process Operationalized using Process Management Approach

2014-09-05Conference object

dc.contributor.author	Sobreiro, Pedro
dc.contributor.author	Vivas, C.
dc.contributor.author	Claudino, Rui
dc.date.accessioned	2019-01-16T10:58:43Z
dc.date.available	2019-01-16T10:58:43Z
dc.date.issued	2014-09-05
dc.date.updated	2015-07-13T17:35:09Z
dc.description.abstract	This paper proposes an integrated approach applied in a business environment, using three organisational layers materialized in the institutional, middle and operational levels. Is suggested a combination of Business Strategy, Knowledge Management and Business Process Management in order to support the clarification of the organisational strategy and the definition of business operations. The work in progress developed uses a theoretical framework based in emergent theories of strategy management combining two types of strategy intended or deliberate and emergent, clarifying important constructs like mission, vision, strategic objectives, stakeholders, business capabilities and knowledge objects, interpreted as a business context that facilitates the following steps of analysis and provides priorities of improvement. The priorities identify targets to improved using Business Process Management (BPM) approaches combined with the knowledge concepts in BPM models. The proposed approach was applied in a public organisation that develops its activities in the areas of Olympic preparation, swimming performance and sport facilities. The outcomes of the work develop, were the systematization of the business processes related to the structured work and the use of knowledge management concepts in the exception handling of the processes. The representation of the unstructured work or the modelling of complex processes was combined with the use knowledge constructs, properly contextualized in business strategy axioms. The research findings identify advantages in the use of knowledge concepts in complex process model, exception handling and in classifying the knowledge used in decisions. This could facilitate the definition of training actions articulated with the organisation real needs.	pt_PT
dc.description.version	N/A	pt_PT
dc.identifier.uri	http://hdl.handle.net/10400.15/2418
dc.language.iso	eng	pt_PT
dc.peerreviewed	no	pt_PT
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	pt_PT
dc.subject	knowledge management	pt_PT
dc.subject	public organization	pt_PT
dc.subject	business process management	pt_PT
dc.subject	business strategy	pt_PT
dc.title	Integrating Knowledge Management in a Business Strategy Process Operationalized using Process Management Approach	pt_PT
dc.type	conference object
dspace.entity.type	Publication
oaire.citation.conferencePlace	Santarém	pt_PT
oaire.citation.title	15th European Conference on Knowledge Management	pt_PT
person.familyName	Sobreiro
person.familyName	Isabel Russo Vivas
person.givenName	Pedro
person.givenName	Carla
person.identifier.ciencia-id	BB1F-BE0D-7909
person.identifier.ciencia-id	7212-77F6-4174
person.identifier.orcid	0000-0003-3971-3545
person.identifier.orcid	0000-0003-3694-8541
rcaap.rights	openAccess	pt_PT
rcaap.type	conferenceObject	pt_PT
relation.isAuthorOfPublication	779620ba-6b2b-48a3-96dd-63248767628b
relation.isAuthorOfPublication	b55441aa-3418-4358-aa38-04e5a5f8fafe
relation.isAuthorOfPublication.latestForDiscovery	b55441aa-3418-4358-aa38-04e5a5f8fafe