Using Business Process Management as na Effective Way of Management in Sport Tourism

Sobreiro, Pedro; Morgado, Sónia; Bento, Teresa; Vivas,  Carla

Publication

Using Business Process Management as na Effective Way of Management in Sport Tourism

2014Conference object

dc.contributor.author	Sobreiro, Pedro
dc.contributor.author	Morgado, Sónia
dc.contributor.author	Bento, Teresa
dc.contributor.author	Vivas, Carla
dc.date.accessioned	2017-02-13T11:34:26Z
dc.date.available	2017-02-13T11:34:26Z
dc.date.issued	2014
dc.date.updated	2017-02-12T18:13:23Z
dc.description.abstract	Global travel industry is a sector that generates hundreds of billions of Euros per year, in a competitive environment with high growth rates. The adoption of active management approaches to increase effectiveness and efficiency is of extreme importance for sport tourism organizations. In order to facilitate the adoption of management actions with impact in the organization effectiveness and efficiency, this paper presents a proposal of an approach to applying Business Process Management (BPM) in Sport Tourism Organizations. The research method used is based in action research aiming to analyze the initial context for developing organizational improvements, articulated with the real needs of the organization, materialized in their core capabilities. Semi structured interview to a CEO of a sport tourism organization was implemented to collect information for the diagnostic phase regarding information about mission and vision, strategic objective, stakeholders assessment business capabilities and stakeholder concerns and objectives. It was developed the initial assessment and action planning, identifying an approach, before conducting the action after the development of the initial problem and the clarification of the identified organizational competencies, with special focus on dynamic capabilities analysis.	pt_PT
dc.description.version	info:eu-repo/semantics/publishedVersion	pt_PT
dc.identifier.citation	Sobreiro, P., Morgado, S., Bento, T. & Vivas, C. (2015). Using Business Process Management as na Effective Way of Management in Sport Tourism. In Melo, R., Mendes, R., Damásio, A. & Ramos, A. (Eds.), Sport Tourism New Challenges in a Globalized World : Proceedings E-Book Sport Tourism Conference 2014 (pp.157-165). Coimbra, Portugal. ISBN 978-989-98016-4-6	pt_PT
dc.identifier.isbn	978-989-98016-4-6
dc.identifier.uri	http://hdl.handle.net/10400.15/1677
dc.language.iso	por	pt_PT
dc.peerreviewed	yes	pt_PT
dc.publisher	Coimbra College of Education	pt_PT
dc.relation.publisherversion	https://www.esec.pt/pagina/stc2014/index.php?id=6	pt_PT
dc.subject	Business process management	pt_PT
dc.subject	Effectiveness	pt_PT
dc.subject	Sport tourism management.	pt_PT
dc.title	Using Business Process Management as na Effective Way of Management in Sport Tourism	pt_PT
dc.type	conference object
dspace.entity.type	Publication
oaire.citation.conferencePlace	Coimbra	pt_PT
oaire.citation.endPage	165	pt_PT
oaire.citation.startPage	157	pt_PT
oaire.citation.title	Sport Tourism Conference 2014 - STC’14	pt_PT
person.familyName	Sobreiro
person.familyName	Bento
person.familyName	Isabel Russo Vivas
person.givenName	Pedro
person.givenName	Teresa
person.givenName	Carla
person.identifier	2933453
person.identifier.ciencia-id	BB1F-BE0D-7909
person.identifier.ciencia-id	841C-E69A-DF22
person.identifier.ciencia-id	7212-77F6-4174
person.identifier.orcid	0000-0003-3971-3545
person.identifier.orcid	0000-0002-9875-6986
person.identifier.orcid	0000-0003-3694-8541
person.identifier.rid	L-9185-2013
person.identifier.scopus-author-id	55342324100
rcaap.rights	openAccess	pt_PT
rcaap.type	conferenceObject	pt_PT
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