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How companies use the information about quality-related costs

2015Journal article Open access
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dc.contributor.authorRamos Pires, António
dc.contributor.authorNovas, Jorge
dc.contributor.authorSaraiva, Margarida
dc.contributor.authorCoelho, Aida
dc.date.accessioned2020-06-26T13:04:10Z
dc.date.available2020-06-26T13:04:10Z
dc.date.issued2015
dc.description.abstractThis work focuses on the broad topic of quality-related costs (QRC), which has been largely discussed in the literature. Nevertheless, one of the least studied issues relates to the way companies use QRC information. In this research the profile of use of QRC information is analysed considering the model proposed by Simons [(1991). Strategic orientation and top management attention to control systems. Strategic Management Journal, 12(1), 49–62], from which it is possible to distinguish between a diagnostic and an interactive profile of use. The analysis of the data collected through a questionnaire survey to a sample of Portuguese certified companies (PCCs) involved the application of principal component analysis, cluster analysis, one-way analysis of variance and discriminant analysis. The results showed that a substantial part of PCCs use the QRC information according to a diagnostic and interactive profile. Managers of these companies use QRC information to set goals, monitor their implementation and motivate participants (according to a diagnostic profile), but also to foster organisational learning, the emergence of new ideas and strategies (according to an interactive profile). About 30% of companies favour a diagnostic profile. However, about 32% of companies report negative values for both profiles, indicating that these companies undertake initiatives to prepare QRC information but their leaders do not use it in the management process.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationRamos Pires, A., Novas, J., Saraiva, M., & Coelho, A. (2017). How companies use the information about quality-related costs. Total Quality Management & Business Excellence, 28(5/6), 501–521. https://doi.org/10.1080/14783363.2015.1099427pt_PT
dc.identifier.doi10.1080/14783363.2015.1099427pt_PT
dc.identifier.issn1478-3363
dc.identifier.issn1478-3371
dc.identifier.urihttp://hdl.handle.net/10400.15/2923
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.relation.publisherversionhttps://www.tandfonline.com/doi/abs/10.1080/14783363.2015.1099427?journalCode=ctqm20pt_PT
dc.subjectQuality-related costspt_PT
dc.subjectInteractive and diagnostic systemspt_PT
dc.subjectProfiles of use of informationpt_PT
dc.subjectInformation to managementpt_PT
dc.titleHow companies use the information about quality-related costspt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage521pt_PT
oaire.citation.issue5-6pt_PT
oaire.citation.startPage501pt_PT
oaire.citation.titleTotal Quality Management & Business Excellencept_PT
oaire.citation.volume28pt_PT
rcaap.rightsclosedAccesspt_PT
rcaap.typearticlept_PT

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