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- Gestão de processos de negócio: uma abordagem ao processo de acreditação dos cursos no Gabinete de Avaliação da Qualidade da Escola Superior de Desporto de Rio Maior - IPSPublication . Sobreiro, Pedro; Bento, Teresa; Rocha, RitaAtualmente, as instituições do ensino superior, onde se inclui a Escola Superior de Desporto de Rio Maior do Instituto Politécnico de Santarém, deparam-se com várias questões e desafios relacionados com a sua acreditação e a dos seus ciclos de estudo, e consequentemente, com a melhoria da qualidade do seu desempenho e o acesso a financiamento. Esta realidade exige novas abordagens e o aumento do nível de exigência a todos os intervenientes que contribuem para a qualidade do serviço prestado. No sentido de dar resposta a estes desafios, o Gabinete de Avaliação e Qualidade tem desenvolvido iniciativas e abordagens das quais o presente trabalho é um exemplo. Com este trabalho pretendeu-se, a partir de numa abordagem de Business Process Management, demonstrar a viabilidade e operacionalidade da utilização de uma ferramenta de Business Process Management System neste contexto. Para tal, realizou-se a modelação do processo de avaliação e acreditação desenvolvido pela Agência de Avaliação e Acreditação do Ensino Superior, através da utilização do Business Process Model and Notation. Esta proposta permitiu modelar os processos na instituição, demonstrando a utilização de uma abordagem Business Process Management numa organização desta natureza, com o objetivo de promover a sua melhoria.- Currently, institutions of higher education as the Sport Sciences School of Rio Maior - Polytechnic Institute of Santarém are facing various issues and challenges related to evaluation, accreditation and funding. This reality requires new approaches and a higher level of demand to all stakeholders that contribute to the quality of service. In order to meet these challenges, the Office of Evaluation and Quality has developed new initiatives and approaches of which the present work is an example. The aim of this work was to demonstrate the feasibility and operability of the use of Business Process Management in the context of higher education using a Business Process Management System. For this, we carried out the modeling of the process of assessment and accreditation developed by the Agency for Assessment and Accreditation of Higher Education - A3ES, through the use of Business Process Model and Notation. We were able to model the processes within the institution, demonstrating that the use of an approach to Business Process Management in an organization of this nature, promotes its improvement.
- Using Business Process Management as na Effective Way of Management in Sport TourismPublication . Sobreiro, Pedro; Morgado, Sónia; Bento, Teresa; Vivas, CarlaGlobal travel industry is a sector that generates hundreds of billions of Euros per year, in a competitive environment with high growth rates. The adoption of active management approaches to increase effectiveness and efficiency is of extreme importance for sport tourism organizations. In order to facilitate the adoption of management actions with impact in the organization effectiveness and efficiency, this paper presents a proposal of an approach to applying Business Process Management (BPM) in Sport Tourism Organizations. The research method used is based in action research aiming to analyze the initial context for developing organizational improvements, articulated with the real needs of the organization, materialized in their core capabilities. Semi structured interview to a CEO of a sport tourism organization was implemented to collect information for the diagnostic phase regarding information about mission and vision, strategic objective, stakeholders assessment business capabilities and stakeholder concerns and objectives. It was developed the initial assessment and action planning, identifying an approach, before conducting the action after the development of the initial problem and the clarification of the identified organizational competencies, with special focus on dynamic capabilities analysis.