Integrating Knowledge Management in a Business Strategy Process Operationalized using Process Management Approach

Abstract

This paper proposes an integrated approach applied in a business environment, using three organisational layers materialized in the institutional, middle and operational levels. Is suggested a combination of Business Strategy, Knowledge Management and Business Process Management in order to support the clarification of the organisational strategy and the definition of business operations. The work in progress developed uses a theoretical framework based in emergent theories of strategy management combining two types of strategy intended or deliberate and emergent, clarifying important constructs like mission, vision, strategic objectives, stakeholders, business capabilities and knowledge objects, interpreted as a business context that facilitates the following steps of analysis and provides priorities of improvement. The priorities identify targets to improved using Business Process Management (BPM) approaches combined with the knowledge concepts in BPM models. The proposed approach was applied in a public organisation that develops its activities in the areas of Olympic preparation, swimming performance and sport facilities. The outcomes of the work develop, were the systematization of the business processes related to the structured work and the use of knowledge management concepts in the exception handling of the processes. The representation of the unstructured work or the modelling of complex processes was combined with the use knowledge constructs, properly contextualized in business strategy axioms. The research findings identify advantages in the use of knowledge concepts in complex process model, exception handling and in classifying the knowledge used in decisions. This could facilitate the definition of training actions articulated with the organisation real needs.